A true and honest dealership committed to CUSTOMER SATISFACTION
I recently had a automotive night mare, I had stopped at a local store and when I came out my car wouldn't, so I called my AAA they came and tried to slave me but it wouldn't start so I had it towed to a friend's house were I had borrowed his garag to replace to the starter, after completing,I tried to star the vehicle and it wouldn't turn over,so the next day I had taken my 2013 Nissan Rogue to a Local nissan dealership, they weren"t able to schedule the repair until 3 days later in which I ended up having to rent a vehicle for the duration of the week.
the following Monday the dealership had looked at my car and had done a diagnostic test on my car.And the first they told me that the vehicle needed a Nissan dealership original part(starter) so I said okay replace it and to make sure to save the one on it now,moments later I got a call in which I was told the vehicle was miss diagnost (I was told the it needed an engine) At a wapping $3200.00,I told them let me digest it and I would get back to them.
I immediately called Danny at PRIME AUTO SALES were a few years back I had purchased the Rogue from them, immediately after explaining to Danny what I had gone though, he told me something isn't adding up and he wanted to take a quick look at it, so I declined the Nissan dealerships conclusion of it being a power plant issue(motor), and had it towed to Prime Auto Sales, Danny made time to look at and when I got back to work Danny had call me and already found out what was wrong with it, he want on to tell me that it was the AC compressor that had frozen on me and not allowing the engine to turn over, see never underestimate the little guy, Prime Auto Sales and service has Todd he can fix anything and these guys have knowledge on all the makes and models and they pride themselves on CUTOMER SERVICE, CUSTOMER SATISFACTION, I want to recommend these guys to the Greater WATERBURY,NUAGATUCK,WATERTOWN, and LITCHFIELD COUNTY,come and see what I'm talking about, Danny thank you so much for always backing up your sales with great CUSTOMER SERVICE, CUSTOMER SATISFACTION being the platform and firm foundation of your business model, again thank Danny,Todd and the rest of the PRIME AUTO SALES staff.
Sincerely MR. Richard REYES (a long time customer ) 7 stars.
richard reyes
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2012 silverado 2500 hd
i would like thank prime auto for what i felt like was a awesome deal,the vehicle i purchased was serviced above and beyond my expectations and prior experiences in purchasing used vehicles.Dan,Todd and mechanics made sure the truck was in tip top condition before delivery and in a timely manner.Alexa made all the paper work go effortlessly and efficiently,i got the feeling like they are a family run business and treated me like family.i would HIGHLY recommend them if looking for a used vehicle,and would do business with them again.
Ariel Lobovits
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Back Again
Bought a car from Prime last June and just bought a SUV from them this February.
These are good people that you can trust and have an excellent office and service department staff. Will be back again when the need arises.
Don Lundstrom
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customer
Bought a 2002 ford f150 from Prime auto. Very pleasant experience,no hype or pushy sales people. did all I asked for and more.
terry campbell
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Highly Recommend Prime Auto Sales
My husband and I recently bought our third vehicle from Prime Auto Sales and couldn't be happier. John and Dan Prime sell quality used cars and trucks. They go above and beyond to make sure the vehicle is in excellent working condition and will correct anything that isn't. They are very honest and excel in customer service. We also bring are cars to them for oil changes, ect.
Also, Alexa Prime is very knowledgeable and does an excellent job preparing all the paperwork. She goes out of her way to answer all questions and makes the process very pleasant.
Marie Pelletier
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We just purchased a Chevy truck from Prime Auto Sales and were pleasantly
surprised. After negotiating a fair price for both of us they went beyond expectations in preparing the truck for delivery. I would rate them far above
most used car dealers. We love our purchase.
Don Lundstrom
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Thank you - Job Well Done
My wife and I have purchased multiple vehicles from the Prime Auto team; consistent with this personal history has been the no hassle paperwork process, the clear understanding of warranty coverage and making clear all other customer questions, regarding either the automobile or financing the purchase.
In conclusion, Prime Auto Sales business model has been well considered and is buyer friendly. Prime Auto will certainly be our first go to team in the future.
Joe Nori
Watertown, Ct
Joe Nori
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Very Happy New Customer
Great to deal with, No issues. Very happy Customer.
Darren Bishop
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A family run professional and honest used vehicle dealership
This was the first time in many years that I was looking to purchase a used vehicle. As the result of working in the Law Enforcement/Investigative field for over 40 years I naturally don't trust and question most that I am told. And I didn't have a lot of faith or trust in used car dealerships. I was pleasantly surprised to find Prime Sales to be "not one of those used vehicle dealerships". John, Dan, and Carol couldn't be more professional, very easy to work with, extremely polite, and most importantly nothing but 100 percent honest. The dealership is family run and they take pride in their reputation and work. After finding a truck I wanted they went though it from top to bottom and repaired anything that needed it. I have owned the truck for over a month now and continue to be extremely happy with it and Prime Sales. I highly recommend anyone looking for a fair price and honest service from a used vehicle dealership to contact Prime Sales.
John Power
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BEST VEHICLE TRANSACTION EVER
I recently purchased a 2006 GMC plow truck there.(Clean,Clean,Clean).
Dan, John and entire crew were pleasant,knowledgeable,honest and as nice as I have ever experienced in my entire life.
Their inventory was PRIME as in their name.
Highly recommend them.
I HAVE NEVER BEEN TREATED BETTER
John Muccio
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Best Used Car Dealer around. Honest people
They are the friendliest and most honorable Used Car Dealer around. We have purchased several vehicles from them and have never had any issues at all. They went above and beyond for my daughter when we bought her a truck knowing that she would be driving back and for to NY for school. Would highly recommend them to anyone without hesitation.
Carroll Stratton
Carroll Stratton
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Prime Sales - An Honorable, Honest Business
We had the recent privilege to buy a car from John & Carol at Prime Auto Sales. They are the most honest and honorable business people I ever had the pleasure to deal with. They went above and beyond what they were required to do to make sure that our GMC Yukon Denali would be the car of our dreams. They absolutely exceeded our expectations. I highly recommend them without hesitation!
Leo Hebert
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LOVE THIS DEALERSHIP
BOUGHT TWO VEHICLES FROM THIS DEALERSHIP A TRUCK AND JEEP. BECAUSE OF THE AGES ON THE VEHICLES NO WARRANTIES WERE OFFERED, HOWEVER WHEN MY CK ENGINE LIGHT CAME ON AND I CALLED THE DEALERSHIP, THEY TOLD ME TO BRING IT OVER. THEY PROVIDED ABOVE AND BEYOND SERVICE TO ME, REPAIRING THE ISSUE AT NO COST.
I WOULD HAPPLIY RECOMMEND THIS DEALERSHIP AND WILL CONTINUE TO BUY VEHICLES FROM THEM.
PAT SHIELDS
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Great experience
Recently bought a conversion van from Prime. The van is actually better than expected. Had it for 2 days and took a 2000 mile round trip with it. Rides, handles and cruises like a new van. Met the owner when we picked it up and he is an honest, conscientious person who really does care about what you think. Treated us very well.
Alexa was an absolute joy to work with regarding the paper work and specifics. I would highly recommend this place if you are looking for a used vehicle.
mark staiti
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TUNDRA
Highly recommend buying a car from them,very good service, very nice people to deal with. iam very happy with the car I bought
FRED GLEASON
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Great family owned business
After purchasing a vehicle from prime auto sales, about a week later I had a few minor issues with it. I called Dan and informed him of the problems. He contacted me back the next day. After a short conversation addressing the problems, he was eager to make it right, which he did. I highly recommend if you are looking for a clean, used vehicle to check them out and make a deal!
nick goncalves
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2013 chevy express 4500
Just wanted to take a minute and share my great experience with prime auto sales. I drove down from maine , 6 hours one way. Upon arrival the staff was very professional. The truck was as clean if not cleaner then the pictures shown. I received a great deal on my trade , new truck drove home like new. I will definitely recommend them to anyone looking for a quality used vehicle.
john
john weber
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Great Customer Service!
Bought a truck from Danny at Prime in May 2014. Have put 20,000 trouble free miles on it. When I purchased it, only one key was available. Danny offered to get me another, but had to order it and I would need to come back for programming with the vehicle. Because the truck I bought has a keypad and I'm not local, I didn't feel the pressure to return back until Dec 2015. When I had some time one morning, I called to see if I could pop in for the key. Danny remembered the situation very clearly and quickly arranged to have the key programmed and I was on my way. Thank you to Danny and the staff at Prime for great Customer Service!
Jay Gajewski
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happy
the people at primeauto are good people very nice and they sale good cars and trucks and very very helpful i would go by again good place to by a automobile.
jerry fisher
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Great Dealership
My husband and I just bought our fourth vehicle from Prime Sales. Needless to say they're our go to dealership.
When you buy a vehicle from Prime Sales you become a family member. The entire staff goes above and beyond to help you in your vehicle purchase. They stand behind everything they sell and that means a great deal.
I would highly recommend Prime Sales for your next vehicle purchase.
Marianne and Bob Dwan
Marianne Dwsn
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Great guys to deal with. Great vehicles. Pleased with my truck.
Ray L
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I have experienced all good things when dealing with everybody at Prime. They are helpful and always the customers comes first. I will go back, everytime.
Sam Thomas
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awesome, help is always available, they care about you and your car, very convenient and work around your schedule, cars are very clean and well kept up, wouldn't go anywhere else:)
morgan conway
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Easy place to buy a automobile, no pressure and they really worked with me to get the best truck for my needs and budget. Very pleased with my f250. Since purchasing the truck I now get all my vehicles maintained by them. Happy to be of help by leaving a review for these guys. A+ for Prime Sales.
Stuart Orwell
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Great people to deal with. Made purchase of my vehicle very easy.
Mark
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Two thumbs up for both Dan and John and staff. They are very very helpful and will take their time to advise you on your car. I had an issue with a vehicle I bought from another dealer and both took the time to look at the car and explaine what need to be done. I take all my cars there for service and the rates and parts are very reasonable and there is a quick turn around time. I wont take my vehicles to anyone else.
David P
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Between myself and my parents I believe we have purchased about 7 vehicles from Prime Sales Auto over the past 15 years. Each one lasted a very long time with no problems. These folks really know what they are doing when it comes to quality used vehicles. They are also awesome when it comes to repairs and general maintenance. I actually have to drive about an hour now to get there since I moved but will gladly do so to make sure my car is running the way it should. I would also not hesitate to go back there for another vehicle.
loridressage
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Just picked up my 3rd vehicle from Prime Sales and I can't say enough about these guys. Gave me a good deal and made sure everything was perfect with the truck, as I've grown to expect. Maintenance and repair work is best around really. Will continue to do business with John and Dan.
Matthew Krieger
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Great experience from start to finish. I was looking for a 4x4 Chevy Duramax 03-06 a while back and after looking at several different trucks and being attacked by salesmen at every other dealership I decided I'd try them out after seeing a truck on craigslist and couldn't be happier. I went and checked out the truck with my friend and saw that is was in excellent condition as advertised, decided I wanted to take it for a ride and went inside and was greeted by Dan. He took a copy of my drivers license and had a guy bolt a plate on for me and off I went. After driving the truck I knew I wanted it, we negotiated a price and Dan assured me that they go thru the vehicles top to bottom and front to back before they are given to a customer. Which was great because there was a slight noise coming front the front left while i was driving. I picked the truck up a few days later and wow was he right he gave me a list of all the things done to the truck and they did a lot of work to make sure the truck was perfect when I picked it up. I have had it for almost a year now and haven't done anything but change the oil. WILL DO BUSINESS AGAIN
Chris Alvarez
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